Straightforward commercial terms

Pricing & Fees

RODEO BRAIN uses custom pricing because rodeos vary by event count, ticket volume, operating modules, implementation needs, and support requirements.

Clear pricing commitmentNo invented numbers: we will identify the applicable price, fee, billing frequency, payment terms, and refundability in the proposal, order form, or service agreement before you are required to pay. We do not advertise a mandatory fee without stating its purpose and amount.

What may be included

Software access for ticketing, CRM, operations, reporting, sponsors, vendors, volunteers, or offline workflows.
Implementation, configuration, migration, training, and launch support.
Optional event-day support or custom integration work.

Fees and third-party charges

Payment-provider fees, card-network costs, taxes, messaging fees, optional integrations, event-day services, and other third-party charges will be identified before commitment when they apply. Mandatory charges are not intended to be hidden or described as government-mandated unless they are legally required. Taxes and government charges may vary by jurisdiction and are shown or collected as required by applicable law.

Ticket and payment pricing

When an Organizer activates live ticketing, the Organizer is responsible for the event’s advertised ticket price, required fees, refund terms, and customer notices. Any ticket offer should show the total amount a buyer must pay, including mandatory fees, before payment is authorized, subject to applicable law. The applicable payment-services agreement identifies settlement timing, chargebacks, payout responsibility, and the merchant-of-record relationship. RODEO BRAIN provides the payment-services workflow; it does not produce or control the event, and the Organizer or venue remains responsible for event terms and customer remedies.

Refunds, cancellations, and billing disputes

See Cancellations, Postponements & Refunds. The Organizer or venue decides event refunds and provides the funds for authorized ticket refunds. RODEO BRAIN provides SaaS and payment services and applies authorized actions under the applicable agreements. Any direct RODEO BRAIN service cancellation, renewal, or refund terms appear in the signed order form or service agreement. If you believe a charge is incorrect, contact support@rodeobrain.com promptly with the organization name, invoice or order reference, and the reason for the dispute; do not send full payment-card numbers.

Request a proposal

Tell us about your rodeo, event calendar, ticketing needs, and operating team through the partner inquiry form. We will confirm scope and applicable commercial terms before quoting or taking payment.