Clear customer policy

Cancellations, Postponements & Refunds

RODEO BRAIN provides SaaS and payment services for rodeo events. It does not produce, host, or control events. The rodeo committee, promoter, or venue selling the ticket is the “Organizer” and is solely responsible for the event, ticket terms, and refund decision.

Effective date: November 10, 2026

Current public siteThe public RODEO BRAIN site does not currently charge customers or sell live tickets. Checkout and payment screens are labeled local/simulator experiences. No real payment is taken through this public site. RODEO BRAIN does not promise or independently fund a refund for an Organizer’s event.

1. Cancellations, postponements, and event changes

The Organizer decides whether a canceled, postponed, or materially changed event receives a refund, credit, or exchange. RODEO BRAIN does not make that decision. It only processes a refund the Organizer authorizes, using funds the Organizer provides. Service fees are non-refundable unless applicable law requires otherwise.

2. Rain or shine

Tickets remain valid for an officially rescheduled date. Weather, livestock-welfare, or safety delays and interruptions do not create a refund right unless the Organizer offers one.

3. How to request a ticket refund

The event ticket page and Organizer policy control eligibility, deadlines, fees, and method. Unless they state otherwise, request a refund before the performance starts and within 30 days after purchase. The Organizer may decline requests made after the performance, for checked-in admissions, or for tickets already voided or refunded.

Contact the event’s box office first, or use the support address shown on its ticket page. Include your order number, purchaser email, event, performance, and requested remedy. Do not send full card numbers or passwords. RODEO BRAIN or the Organizer may request reasonable verification.

4. Liability

To the extent permitted by law, RODEO BRAIN is not liable for events or disruptions beyond its reasonable control, or for travel, lodging, or other incidental costs. Its liability for a ticket transaction is limited to the ticket price paid.

5. Organizer responsibilities

Organizers must publish their refund policy, notify ticket holders of event changes, fund authorized refunds, and indemnify RODEO BRAIN against claims arising from their events, except to the extent caused by RODEO BRAIN’s own misconduct or prohibited by law.

6. RODEO BRAIN service purchases

For implementation or subscription services purchased directly from Cowboy CMO, the order form or service agreement controls. If none applies, request cancellation or billing review within 14 days of the charge at support@rodeobrain.com. Approved refunds go to the original payment method when possible; provider and bank processing times vary.

7. Chargebacks, disputes, and legal rights

The Organizer or venue is responsible for responding to ticket disputes and chargebacks, supplying supporting records, and funding any refund or adjustment it authorizes. The applicable payment agreement controls provider dispute rules and deadlines. RODEO BRAIN provides the SaaS and payment-service workflow but does not produce or control the event or decide the Organizer’s customer remedy. Email support@rodeobrain.com for RODEO BRAIN service questions. This policy does not remove rights that cannot legally be waived.